摘要： One of the most important technical features of a power system is its ability to deliver electricity reliably to the customers. Based on interviews with 12 energy service companies (ESCO) currently operating solar micro-grids in northern rural India, this study identified important factors related to technical design, customer behaviour and operations and management (O&M) that may result in contingencies in service. In addition, the study presents companies' innovative solutions to overcome these problems. Initially, the interview method allowed only a rough qualitative comparison of different reliability levels as the availability of comparable data was limited. We found that a more descriptive method for reliability assessment would create equally valuable information on renewable off-grid energy projects. We propose a simple framework for assessing reliability that highlights the particular features of off-grid areas in developing countries.